Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we cannot. We are an independent research and comparison site. We are not a casino, and we cannot see or change anything on your casino account.

How to reach the team

Use the contact form or contact details shown with this page, or the address listed in the site footer if one is displayed. We have not published a phone number or live chat, so please do not rely on one you find elsewhere claiming to be us. We will never ask for your casino password, card details or full ID documents.

To help us reply faster, include:

1. The page address or title you are writing about.
2. What you read and what you think is wrong, missing or unclear.
3. Any evidence you have, such as a screenshot of terms with the date you viewed them.
4. How you would like us to reply.

We do not promise a fixed response time. We read every message, but replies may take a few working days.

What we can help with

• Corrections and out-of-date details – Bonus terms, wagering requirements, payment options and withdrawal rules change often. If a figure on our pages no longer matches what a casino publishes, tell us. Our facts were last checked on 29 September 2026, and we would rather fix an error than leave it.
• Questions about how we review – We can explain how we treat bonuses, licences, payments and verification when we compare sites such as Betmica, Kikibet or Betninja. Our reviews are based on research and published information, not on us depositing or playing.
• Suggestions – If there is a topic you want explained, such as minimum deposits, game contribution to wagering or currency conversion on a GBP account, let us know.
• Business and editorial enquiries – Operators and partners can write to us. We may earn commission from some links, but commission does not buy a higher position in our rankings, and an enquiry does not guarantee a listing.

What we cannot do

We cannot resolve a dispute with a casino, release a delayed withdrawal, reopen a closed account or reverse a bonus decision. We cannot guarantee any outcome, and we do not act for casinos.

If you have a problem with an operator, follow this order:

1. Contact the casino's customer support in writing and keep copies of every message.
2. Use its formal complaints procedure if support does not resolve it.
3. Check which licence the casino holds and whether that regulator or an approved dispute service accepts complaints.
4. Keep records of transactions, terms and identity checks in case you need to escalate.

Be aware that many sites not covered by GAMSTOP hold overseas licences rather than a UK Gambling Commission licence. That can mean fewer routes for complaints and less protection than you would have with a UK-licensed operator. Please read the licensing information for any site before you deposit. Our guide to trusted non GamStop casinos in the UK explains what we look at.

If gambling is causing you harm

If gambling is affecting your money, relationships or mental health, please stop and speak to someone. GamCare runs a free, confidential helpline and chat service for anyone in Great Britain; it is worth checking its website for current details. You can also register with GAMSTOP to exclude yourself from UK-licensed gambling sites, use deposit and loss limits, or install gambling blocking software on your devices. Gambling is not a way to earn income or solve money problems.

You must be 18 or over to gamble. If you tell us you are struggling, we will not reply with a sales message. We can point you towards support organisations, but we are not a counselling service.

Your privacy when you write to us

Only send the information needed to answer your message. We use it to reply and to improve our content, and we do not need your casino account number. If you would like us to delete a message you sent, say so in a follow-up and we will act on it where we can.

Before you write

Many questions are answered on our other pages, including how bonuses and wagering work, which payment methods to check and what to expect from verification. If you are still unsure, get in touch. A short, specific message with a date and a screenshot is the most useful thing you can send.